Returns & Refunds Policy
Returns & Refunds Policy
We want you to be completely happy with your purchase. If something is not right, you can return it within 30 days for a full refund — free of charge.
30-Day Free Returns
You may return any item within 30 days of delivery for a full refund. Returns are free: there is no restocking fee, no return shipping cost, and no hidden deduction. We cover the cost of getting the item back to us, wherever you are.
Return Conditions
To qualify for a full refund, items must be:
- Returned within 30 days of delivery
- In their original condition, unused and undamaged
- Complete with all original packaging, accessories, and included materials
Items that arrive damaged or faulty are always covered, even if the packaging has been opened. Just let us know and we will make it right.
How to Start a Return
Email us at karenwrighti0hxm2fq@hotmail.com with your order number and a short note about what you would like to return. We will reply within 24 hours with simple return instructions. You do not need to fill in any forms or create an account — a single email is enough to get started.
Please do not send items back before contacting us, so we can make sure your return is handled correctly and at no cost to you.
Refunds
Once your returned item reaches us and passes inspection, we will issue your refund to the original payment method. Refunds are processed within 5 business days of receiving the return, and your bank or card provider may need a few additional days to post the funds.
You will receive an email confirmation as soon as your refund has been issued. The full purchase price is refunded, including any taxes paid. Because shipping is always free, there is nothing to deduct.
Exchanges
If you would prefer a different item, size, or color, contact us and we will arrange an exchange at no extra cost. If the item you want is unavailable, we will refund you in full instead.
Damaged, Faulty, or Incorrect Items
If your order arrives damaged, faulty, or different from what you ordered, contact us within 30 days of delivery. We will arrange a free replacement or a full refund — your choice — and you will not be asked to cover any return shipping.
What Cannot Be Returned
- Items returned more than 30 days after delivery
- Items that have been used, altered, or damaged after delivery through normal wear or misuse
- Items missing their original packaging or included parts
If you are unsure whether your item qualifies, email us and we will help you work it out.
Late or Missing Refunds
If your refund has been confirmed by email but has not appeared in your account after 10 business days, please contact us. We will trace the payment with our payment provider and resolve it for you.
Contact Us
If you have any questions about returning an item or getting a refund, please email us at karenwrighti0hxm2fq@hotmail.com.